A+ Troubleshooting Procedures

Class Notes:

Present Yourself Well

• Groom Yourself
  • Brush Your Teeth
  • Shower/ Deodorant (Not too much)
• Clothes should be well kempt and clean
• Smoking Smell bothers many people
• Your Physical Condition matters
• Be Respectful and Professional. “Sir/ Mam”

Listen Well

• LISTEN!!! STOP TALKING!!!
• Ask questions, don’t “talk”

Ask the Right Questions

Stick to the Tech

• Office politics can backfire.
• You support EVERYONE

Documentation

• Always ask for documentation
• Create Documentation for what you do

Licensing

• Make sure to be able to access license keys

Work Order Systems

• Ticketing systems allow management to track productivity of technicians

Troubleshooting

• Be methodical

Wrap Up

• Fix or Provide Actionable plan
• Always ask “Is there anything else?”