A+ Troubleshooting Procedures

Class Notes:

Present Yourself Well

  • Groom Yourself
    • Brush Your Teeth
    • Shower/ Deodorant (Not too much)
  • Clothes should be well kempt and clean
  • Smoking Smell bothers many people
  • Your Physical Condition matters
  • Be Respectful and Professional. “Sir/ Mam”

Listen Well

  • LISTEN!!! STOP TALKING!!!
  • Ask questions, don’t “talk”

Ask the Right Questions

Stick to the Tech

  • Office politics can backfire.
  • You support EVERYONE

Documentation

  • Always ask for documentation
  • Create Documentation for what you do

Licensing

  • Make sure to be able to access license keys

Work Order Systems

  • Ticketing systems allow management to track productivity of technicians

Troubleshooting

  • Be methodical

Wrap Up

  • Fix or Provide Actionable plan
  • Always ask “Is there anything else?”

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