Eli the Computer Guy

Info

• Level: Intermediate
• Presenter: Eli the Computer Guy
• Date Created: March 5, 2010
• Length of Class: 40 Minutes

Tracks

• Data Recovery

Prerequisites

• Proficiency at Data Recovery

Purpose of Class

• This class explains the basic concepts of offering data recovery services to your clients, and how to maximize your profits.

Topics Covered

• Dealing with Clients
• Procedures
• Billing for Services

Class Notes

1. Introduction
   1. Data Recovery is HACKING
2. Dealing with Client
   1. Under Promise, and then see what happens
   2. Data Recovery can take a LONG TIME
   3. Don’t let the client look at data before they pay
   4. Avoid ID10T errors.
   5. Upsell external hard drive, do not copy data to DVD or CD
3. Procedures
   1. Pick a set of procedures and then stick with it
   2. Avoid “Rabbit Hole to Hell”
   3. Have a file server that can keep data for a few months
4. Money
   1. A Small shop could charge up to $1000 for data recovery services
   2. I would advise at least a minimal fee $49 because it can take a lot of work
   3. Determine what TYPES of files need to be recovered and then bill based on that, NOT ON SPECIFIC FILE
5. Final Thoughts…
   1. Data Recovery is EASY money for a service that your clients need
   2. Do you want your kids to go to Harvard?  Don’t worry about the client’s pocketbook.

Eli the Computer Guy (427 Posts)

Eli the Computer Guy has 16 years experience in technology being the guy to fix "it". From the Army, to building out new satellite offices for the enterprise, to running his own shop with 9 full time employees Eli has real world experience with almost all systems that technicians will be working with. Eli has 1600 hours of formal technical beyond his Bachelors Degree in Criminal Justice on technologies ranging from Avaya PBX/ Audix to Microsoft, Red Hat Linux, MySQL, Cisco and much more.